Frequently Asked Questions

Fanpass is a global secondary ticket marketplace. We connect buyers with independent sellers who set their own prices. Ticket prices may be above or below the original face value printed on the ticket.

Yes. We offer a 100% Buyer Guarantee on all purchases. If a ticket is found to be invalid at the venue and you contact us before the event starts, we will work to provide replacement tickets of comparable value or issue a full refund including all fees.

Delivery timing depends on the event, venue, and seller. Many tickets are delivered closer to the event date once the event organiser releases them. You will be notified by email when your tickets are available. If you haven't received them within 48 hours of the event, contact our support team immediately.

Tickets are delivered using the method specified on the listing, which may include e-tickets (PDF), mobile transfer via the official event app, or physical delivery by courier. The delivery method is displayed on the event listing before purchase.

We accept major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely through our third-party payment providers. Your full payment is required at the time of purchase.

No. The price you see at checkout is the final price you will pay. We believe in transparent pricing with no surprise charges added during the checkout process.

Once an order is confirmed, cancellations are at the discretion of the seller and our marketplace policy. If you need to make changes, please contact our support team with your order reference and we will review your request.

If an event is cancelled by the organiser and not rescheduled, we will review your order and work with the seller to provide next steps. Refund eligibility is assessed on a case-by-case basis. If an event is rescheduled, your original tickets typically remain valid for the new date.

Yes. All tickets purchased in a single order are guaranteed to be seated together, provided the listing specifies adjacent seating. This is clearly stated on each ticket listing.

You can reach our support team by email at sales@fanpass.com, by phone at +1 (408) 618 6557, or via WhatsApp at +34-637-731-294. Our team is available to assist with any questions or concerns.

You will need to provide your name, email address, phone number, billing address, and payment details. This information is required to process your order and facilitate ticket delivery from the seller.

Yes, we serve customers worldwide. Tickets for international events can be purchased from anywhere. Delivery methods vary by listing and may include electronic delivery for international buyers.